This website is owned and operated by Orientique Limited.
Please read through these Terms and Conditions carefully before using the website. By using this website and placing an order with Orientique you are agreeing to the Terms and Conditions detailed below.
All orders that you place with this website will be subject to acceptance in accordance with these Terms and Conditions.
All orders are subject to availability.
On placing your order online we will immediately send you an ‘acknowledgement of order’ email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us.
Quantity and description of your order will be as set out in the ‘acknowledgment of order’ email.
Acceptance of your order takes place before dispatch. We will inform you once your items are ready to be dispatched from our warehouse.
Upon placing an order, all purchasers shall be advised on an estimated lead time. The estimation shall be in no form binding upon Orientique and shall at no point be a condition of any contractual obligation with purchasers.
Selected Accessories can be pre-ordered and will be dispatched once the goods have been received into our warehouse and quality checked.
Orders containing both 'in stock' accessories and 'due in' accessories will be sent in two parts with in stock items delivered within 3-5 working days of the order and any items to follow sent later. Full payment must be taken for goods to be pre-ordered.
Due to the rustic effect of much of the wood we use and the handmade quality of the home accessories, each piece is likely to be slightly different in measurements, appearance, colour and finish. Dimensions may differ by up to +/- 3cm from the sizes given and an item delivered from our warehouse may differ in character from a similar item viewed online. Products may also vary from shipment to shipment. To avoid disappointment on the day, please bear this in mind when ordering.
You are responsible for checking that all details and aspects of your order are correct and suitable for your requirements, including measurements, quantities, dimensions, product features, colours and textures.
We reserve the right to refuse delivery to any individual or company.
We reserve the right to discontinue products.
Once an order has been placed, we will endeavour to advise our customers, within 24-48 hours, of the approximate delivery date. We will always try to deliver the items to our customer as soon as possible. However, due to a shared stock system implemented between the UK and The Netherlands, we cannot offer next day delivery.
Delivery charges vary depending on the total amount ordered and the delivery destination. Delivery charges can be found below.
*Postcodes in the following areas will incur a further £9.95 charge which will be added at checkout:
We make every effort to ensure that goods arrive with you in good condition. The wood used in our product often has a rustic look making each item slightly different in measurements, appearance, colour and finish. We will not exchange items on a ‘like for like’ basis purely on the grounds of the character or colour of the wood.
For all returns please contact us on email@example.com and we will endeavour to instruct you further.
In the rare event that an item arrives faulty or damaged please contact our Customer Service department on 0845 0539377 or firstname.lastname@example.org and we will arrange to collect the damaged item and organise a replacement or full refund.
Under the Consumer Protection (Distance Selling) Regulations 2000 the Buyer has the right to cancel an order and receive a full refund for any item or service, with the exception of bespoke, special order or personalised items. Buyer can cancel the order within seven working days following receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
Delivery charges will usually only be refundable in the case of faulty or damaged goods or where the incorrect product has been received. Customers must explicitly request to cancel the contract under the Distance Selling Regulations (within 7 days of receiving your order) to receive a refund on delivery. We are unable to provide a refund of the delivery charges where only part your order is being cancelled.
The laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Our Trading policy does not affect your statutory rights.
Address: Dalton House, 60 Windsor Avenue, London, SW19 2RR (Letters only - NO PARCELS PLEASE)
Tel No: 0845 0539377
Registered name: Orientique Ltd. Registration number: 07593127
Registered office: Dalton House, 60 Windsor Avenue, London, SW19 2RR
VAT Registration Number: