Customer Service Information

At Orientique we are committed to providing our customers with a high quality customer service. We are passionate about our products and equally as passionate about valuing our customers. Therefore we want to ensure that you are respected and treated courteously at all points of contact. We will aim to keep you informed as required and go the extra mile to guarantee you a memorable Orientique experience.

Should you have a complaint, question or should you wish to comment or make a suggestion, we would like to hear from you. Please email us at customerservice@orientique.co.uk. We aim to answer all emails within 24 hours.

Free UK Delivery on orders over £150*

Once an order has been placed, we will endeavour to advise our customers, within 24-48 hours, of the approximate delivery date. We will always try to deliver the items to our customer as soon as possible. However, due to a shared stock system implemented between the UK and The Netherlands, we cannot offer next day delivery.

Delivery charges vary depending on the total amount ordered and the delivery destination. Delivery charges can be found below.

Delivery charges

• Orders below £150.00 are charged at a standard delivery rate of £3.95 per order.

• Orders over £150.00 qualifies for free delivery in the UK*

  *Postcodes in the following areas will incur a further £9.95 charge which will be added at checkout:

• Highlands & Islands of Scotland:
• IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE


• Northern Ireland, Isle of Man and Isles of Scilly:
• BT, IM, TR21-25


• The Channel Islands:
• GY, JE


• All of our standard delivery accessory items and small post-able furniture items, if in stock, will be dispatched directly from our warehouse and will be with you within 5 working days.
• If you are not at home to receive your goods, you will receive a notification card. Please arrange for your free re-delivery or pick-up directly with the delivery provider.
• We make every effort to ensure that all items will be delivered within the promised timescale, however we still rely on a third party courier for our deliveries and Orientique shall not be liable for any delay in delivery howsoever caused. In the event your order is not delivered, please contact our customer service department who will be able to assist you.
• Our terms, conditions and guarantees do not apply once items are removed from mainland UK.

International Delivery

• We currently offer deliveries to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Scotland, Spain, Sweden, United Kingdom and Wales.

• If your country is not listed above, please note that we are happy to accept orders from all over the world. Please contact Customer Services by email for more information; customerservice@orientique.co.uk

• Please note that if items are taken overseas our standard terms and Conditions and guarantees do not apply.

• Please also note that returns, replacements and refunds, if agreed, will only be made to or from a UK mainland address.

• UK retailers are not legally obliged to refund VAT for purchases made by Channel Island or overseas residents who are exporting the items to an overseas address.

• Because of the level of administration involved, Orientique’s policy is not to refund VAT on such purchases.

Orientique Limited
Dalton House
60 Windsor Avenue
London
SW19 2RR

Tel: 0845 0539377
Fax: 0161 920 6878
Email: info@orientique.co.uk

All of our images are copyrighted. If you would like to feature one of our images in a publication or online, please email us at press@orientique.co.uk and we will endeavour to satisfy your requirements.

If you wish to enquire on behalf of a restaurant, retail outlet, a hotel, office, property developer or other business, please email us at trade@orientique.co.uk.